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Bethesda / Silver Spring / College Park >
Haven Pizzeria Napoletana
Posted by Phu N. on 04/27/2014
Had an extremely disappointing experience here today at lunch. We tried this place out because we bought a Goupon for it. Really nice decor and very clean. That's all I can say about it. The service was horrendous. We ordered 2 pizzas a salad and coke. We have to substitute the second pizza because "they changed the menu" according to the waiter. The coke was completely flat so I asked for another. Appearently, the waiter assumed not fixing the machine and just getting a refill would help. Brings out another flat coke. The first pizza comes out right after the salad. Great cause we are hungry. We finished and 30 mins later no second pizza. We ask the waiter about it he says it's coming. We wait some more and just ask for the check and pizza to go. Turns out they won't accept our groupon so I just pay by card. As I sign the ticket the second pizza comes out to the table but is not boxed. We are standing and ready to leave. He puts it on the table and a third pizza comes out! These guys are a mess! The manager is unapologetic and we just leave all our pizzas there and leave. We don't even want to deal with getting them boxed. Agree with the other reviewer that all the workers are just hanging out. I basically paid a full bill for all pizzas because the manager didn't even say anything to us about the poor service. The manager made no effort to make things write with us and just watched as we walked out the door. Will never return!
Posted by anonymous on 07/21/2013
The pizza here is awesome and the dining room and bar area are welcoming. If only the staff were as well. The hostesses are rude and management is not particularly responsive to customer complaints. Some of the waiters are nice, but others are annoying: they always try to "upsell" me when I order a glass of wine. I really hate that . . . .
Posted by C. Waters on 06/22/2013
The service was friendly, helpful, prompt. The food was excellent. Fresh salad ingredients. Tasty meatballs in marinara sauce. Lovely gelato! Pizza crust nice and crispy, with fresh toppings. Very family friendly. You don't Have kids? Try after 8 pm on Saturdays...less crowded, quieter. By the way, bathroom was clean...yes!