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Downtown / Lower NW >
Ici Urban Bistro
Posted by Anonymous on 08/17/2014
Everything was wonderful and we thought we've found another great spot to dine... Up until the bill arrived where 2 items were priced higher then in the menu presented to us, and one of the dishes were ordered 1/2 portioned for a 1/2 price (it was waiter's suggestion not ours) but billed to us in full price +$3. THE STORY: We've already ordered 2 apps and 2 entrees and in hesitation about ordering their pasta dish because it will be too much food counting desserts. At this moment of discussion a "friendly" waiter suggests that we can order 1/2 portion for a 1/2 price and he'll split it for two of us. We ask him again to make sure we understood correct: "1/2 portion for a 1/2 price?"... "Yes!" - he says - "1/2 order for a 1/2 price!" We say OK and the rest of the story you know. So we were $14 overcharged but both a waiter and a manager had a nerve to tell us it was a "misunderstanding" (in the case of pasta) and some computer problem (in the case of differences between their menu prices and the bill charges). They have 3 mishaps in one bill and refuse to recognize or correct them?!.. Yes, we did like our experience up until this "moment of truth" but In spite of it we'll never give them our business.