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Posted by Ava on 05/06/2012
We went to this restaurant on a Saturday night. It was so empty but we had to wait for our party to arrive before they would seat us. The service was the poorest ever - the wait staff was standing around instead of waiting on the 3 or 4 tables they had to service. Our waiter was missing for long period of time but added 18% gratuity to our bill. They also wanted to charge us 1.25 per person to eat the birthday cake we brought with us. We asked to see the manager and he wasn't any help. Will never go back and definitely would not recommend anyone waste their time or money to visit this restaurant.
Posted by Mary on 12/17/2011
We brought a group of 30 and ordered from a full-lunch menu. Everyone I talked with said their food was great.
Posted by Bob on 07/08/2011
This place is something like what you see on Kitchen Nightmares. Dysfunction, is the word that comes to mind! We were part of a reservation for 50 persons. We happened to arrive early and they wanted to seat us immediately. We were seated at a table for 6 and we added one more chair. Our service started out slow but okay. Waiter just seemed to be annoyed that we would have questions about the menu. Orders were placed and the food arrived relatively fast. Soon we were all out of drink and most of us had consumed our water as well. No ofter to bring more. We had to ask for refills and again our server seemed po'ed that he had to do something. Our food was marginal at best. Not what you would expect at a restaurant like this was suppose to be. A couple of people ordered dessert. My wife wanted the pecan tart, but they were out. Neither dessert was better than what comes in a box at the grocery. In the mean time our waiter proceeds to the table with the check and drops it on the table in front of me. He never once ask how we would like the check. One would have thought he would have ask seeing as this did not look like a family or business outing (one 50yr old man, three 50yr women and three teenage girls). One of the ladies ask the waiter if he would break out the bill. He jerked it up and left the table mumbling about having to do it all the way back to the waiters station and we heard him complained to one of the other waiters about it. If he would have ask we would have told him that we needed three checks, but he didn't ask. He came back with a check for every person. While we are adding up our tickets, our waiter proceeds to get in a shoving match and verbal exchange with another waiter at the waiter station. Fighting over which one gets to use the computer is not what you would expect to see out of 50-70yr old waiters. We paid in cash and when our waiter returned with our change he informed us, matter of factly, that gratuity was not included in the bill. By this time we had seen and heard enough out of this waiter. My wife wanted to only leave about a 7% tip due to the attitude and poor service. I added some more to bring it to around 12-13%. Normally we would have left at least 20% at a full serve restaurant. Well as we left the restaurant we heard our waiter yelling “ this is not enough, it is not 15%....” Give good service and you won't have to demand a tip! Don't waste your time on this place.
Posted by lindsay on 04/10/2011
My boyfriend and myself went to dc for a few days to enjoy time together we stayed at the channel inn and we decided that we would eat at pier 7 one night. We walked in and were seated it was about 15 min before our waiter even came up to great us and ask what we would like to drink...10 min later we received our drinks and ordered our food. While we placed the order for our food our waiter was extremely rude and short with us. 30 min later we received our meals (which were delicious) yet again our waiter never checked on us, never refilled our drinks, we were not happy at all. I had to flag him down just to let him know we were done and wanted the check..we then spoke with the manager seeing as we had a 50$ bill we felt like we should have gotten much better service.he gave us free deserts..which were yummy. We will not return back to that resteraunt.
Posted by John on 10/02/2010
This must have been what dining was like in the 50's and 60's in DC. Wouldn't guess it from the outside, but white table cloths, attentive uniformed and "experienced" wait staff, nice atmosphere, rich furnsihings all with a view of the boats, the water and the sunset -- and importantly, quiet enough that you can talk among yourselves "comfortably" without having to raise your voice. Did I mention excellent and interesting food at the best price for such food in DC (yes you can go to a "chain restaurant" which is the only place you could possibly get a full rack for $15.99 in DC, but not personally sure about that in DC itself.) Pier 7 is such a change from the over priced, over pretentious, and over crowded usual fare in DC -- where you leave hungry and $80-$100 a person or more poorer. Only complaint is that the wine selection is a bit sparse and needs to be upgraded.
Posted by Kristina on 04/07/2010
We went to this restaurant because others were completely packed. The dining area was nice as was the atomosphere but it went downhill from there. We were seated right away and three of us ordered tea. The tea was old. I called the waiter over and told him that the tea was old and his response was "I don't know what to say, it is the house tea". I asked if we could have something else. He took our glasses and never returned. After 20 minutes I called him over again and asking if I could have a diet coke. He never once asked if we wanted more bread while waiting on our food. My daughter ordered chicken and when they brought our food out, they told us at that time they did not have chicken. Are you kidding me? They waited until we all had our food to tell us that. My daughter ordered something else and it was another 15 minutes before she got her food. i got the seafood platter.....a platter it was not. For $19.95 I got 3 shrimp, a piece of fish and 3 scallops. What a rip off!! My daughter ordered babyback ribs for $15.95 and got 5 ribs. We went to different restaurant on Sunday and she got a full rack of baby back ribs for $19.95. Now, you tell me......Pier 7 is a rip off!!
Posted by New Jersey Visitors on 12/01/2007
Searched last night for a restaurant near the Arena Stage Theater. This restaurant was about a block and a half away from the theater and was also on the waterfront. I searched the Internet and luckily came upon this great restaurant. My wife and I eat out quite a bit, and considered this a great find. We are in Washington three times a year on business and look forward to returning here again in the Spring.